small business

    customer-support

    Digital Accessibility: Is Your Customer Support Accessible?

    Published on 2022-01-26 By Lee Li

    No matter what industry or niche a business operates in, its reputation is only as good as the customer service it provides. Answering questions and providing after-sales service to buyers helps them be more confident when doing business with...

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    5 Digital Marketing Techniques Every Business Should be Using in 2023

    Published on 2022-01-24 By Adam Steele

    If you want to make more sales this year, you must ensure that you have a great digital marketing strategy.

    There’s a lot that goes into marketing, including content, social media, and more. In this article, we will outline the top 5 digital...

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    Automating Customer Service: The Right Way

    Published on 2022-01-20 By Maria Mladenovska

    The quality of customer service is a good indicator of the general health of any organization.

    A brand is unlikely to be prosperous in the long run if it does not cherish its consumers and tries to learn what they are searching for.

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    What Is High-Velocity Sales and Why Is It Important?

    Published on 2022-01-19 By Raaquib Pathan

    One of the most common terms used in SaaS sales is the future of inside sales.

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    Lead Generation Ideas for Small Business

    Published on 2022-01-17 By Robert Jordan

    What is Small Business Lead Generation?

    Small business lead generation refers to the use of numerous tactics by a small business to generate interest in their product or service and attract people interested in the hopes that they will...

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    Estimate the Cost of Your eCommerce Business in 2023

    Published on 2022-01-13 By Shanice Jones

    Some experts have asked whether or not eCommerce could continue to outpace traditional retail post-Covid. If you’re considering starting your eCommerce business in 2023, you’ll first need to consider the real costs. 

    *Updated 7/1/2024

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    12 Skillful Tips to Use After Holiday Sales to Keep Customers Shopping

    Published on 2022-01-12 By Wesley Cherisien

    A holiday sale can make a huge boost to a company’s bottom line. People are actively looking to shop during these holiday season. But once the holiday season ends, how do you keep customers shopping?

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    6 Strategies to Help Small Business Owners Become More Successful

    Published on 2022-01-09 By Niamh O'Reilly

    Despite the struggles and changes in society, the world has adapted to new ways of living and working.

    So, as we look ahead to all the excitement and challenges in the years to come, there is no better time to adopt new small business...

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    Growth Marketing: Is it Right for Your eCommerce Business?

    Published on 2022-01-03 By Lee Li

    Deciding on a marketing strategy for long-term success is tough.

    But rather than finding a winning sequence of ads or emails and sticking with them forever, you might be better served by using growth marketing to help you adapt your strategies

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    6 Must-Have Tech Tools for 2023 and Beyond

    Published on 2021-12-23 By Steven Macdonald

    Running a small business in a fiercely competitive world is tougher than ever. The growing customer demands blend with the uncertainty of a pendulum-like pandemic. This means you will be chasing targets and complaining about not having enough...

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    Challenges to Manage a Remote Business and How to Overcome Them

    Published on 2021-12-22 By German Viera

    In today's corporate world, working from home has become very common, or you can say a new normal with the rise of virtual office.

    Thanks to the recent epidemic, which completely upended the idea of the physical workplace. Before, companies...

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    How to Choose the Right Website Builder for Your Business

    Published on 2021-12-20 By Hazel Raoult

    Hiring a professional website designer or developer is expensive. Upfront costs range between $5,000 and $30,000 (or more depending on the professional’s expertise and your requirements).

    Maintenance for the website costs at least an...

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    The Customer Experience in 2022: 7 Trends You Need to Know

    Published on 2021-12-13 By Julia Serdiuk

    2021 has seen a shift in customer service support toward digital channels.

    Businesses had to quickly develop new ways to deliver excellent client experience. Today, even those who were just considering the possibility of going digital have...

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    What to Do Once You've Collected Leads: Effective Lead Nurturing

    Published on 2021-12-13 By Emilie Murphy

    So, you’ve collected leads on your website. Now what? 

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    Tips & Tools to Give Your Startup/Small Business a Boost

    Published on 2021-12-08 By Henny Kel

    Are you a small business owner or an entrepreneur just starting off? 

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