How to Perform a Detailed Customer Experience Touchpoint Analysis

It goes without saying that while the push to attract new customers is important, gaining your customer’s trust, and being able to convert those customers into tried and true, lifetime patrons is key to increasing sales. Yet, this mission is...

We’ve all been there, browsing an online store on our phone and thinking, “Wow, this shirt would be perfect for next weekend.”

We’ll add it to our shopping cart and then sit on it. In 85% of cases, we don’t complete our purchase. 

Communication is key to any relationship, and that includes customer relationships.

Yet communication is one of the hardest skills to master because it requires you to think beyond yourself and begin to understand another person's perspective.

You’ve found a product you’re passionate about and want to get it out into the world. If you get things right it really pays off. That’s why it’s so important to get on the right track from the beginning and to make sure your store is set up...

It’s common knowledge among marketers and business owners that 80% of your company’s profits come from only 20% of customers. What this means is that customer loyalty goes a long way. If you can keep customers engaged with your brand, they’ll...

Selling is about promoting your products and services the right way. To do that, you need to know what your target customers think. When you understand your target buyers, you can develop marketing strategies that result in conversions.

Why Brand Assets Matter

Having unique brand assets enables a company to be distinctive and stand out in the most crowded of spaces, the internet.

Over time, they allow customers and prospects to connect with your brand right away and without...

Sending an auto-confirmation email has become essential for businesses for many use cases, including confirming appointments with leads or confirming purchases on an eCommerce store.

Auto-confirmation emails can build loyalty, provide better...

These days, having a professional-looking website isn’t enough to capture your target market’s attention. If you want to drive more traffic to your site, generate more leads, and close more customers, you need to get a bit more creative and...

Branded Fruit started as a joke.

Danielle Baskin, owner of Branded Fruit, custom bicycle helmet maker, and designer, tinkered around in her basement with machines to bring printed avocados to a party celebrating the purchase of her friend’s...

If, like me, you find that there are never enough hours in the day, finding ways to save time is important! It helps you, your customer, and your other team members.