customer loyalty

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    What Are The Five Stages of Small Business Growth?

    Published on 2023-08-09 By Lisa Baltes

    Picture your small business as a captivating story, each chapter representing a growth stage.

    In this article, we'll answer what the five stages of small business growth are, and equip you with the tools and strategies you need to plan and...

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    6 Tips to Improve Holiday Sales in 2023

    Published on 2023-08-01 By Michal Leszczyński

    The holiday shopping season is the perfect time for business owners to boost their sales and make the most of the festive spirit. 

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    Top 7 Best UCaaS Tools to Improve Business Communications

    Published on 2023-07-31 By Irina Weber

    As businesses increasingly recognize the importance of streamlined and integrated communication systems, unified communications as a service (UCaaS) tools have emerged as essential assets for growth and success. 

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    Why It's Time to Invest in Customer Self-Service

    Published on 2023-07-05 By Nick Brown

    While there’s no replacing the value of your live support agents, customer self-service drives critical, high-demand customer experience improvements.

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    Customer Communication Strategy: 7 Best Practices for New Businesses

    Published on 2023-07-03 By Nick Brown

    Effective customer communication is the lifeblood of any successful business – and it’s easy to see why. It forms the foundation of solid customer relationships, builds trust, and fosters customer loyalty.

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    Sustainability: Customer Loyalty Through Sensible Business Practices

    Published on 2023-06-29 By Chad Jensen

    Today, we're diving into the importance of sustainability as a core brand value in dropshipping and how it can boost customer loyalty. 

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    Effective Customer Relationship Management: Best Practices and Tools

    Published on 2023-06-02 By May Suemo

    Customer relationship management (CRM) is a crucial aspect of any business strategy, particularly for small businesses that rely heavily on customer loyalty and repeat business.Effective customer relationship management involves:

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    How to Boost Customer Success Utilizing a Knowledge Base

    Published on 2023-05-15 By Sai Dheepika

    With the SaaS industry booming, customer acquisition and achieving customer success have become companies’ most significant challenges. 

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    How to Create a Free Poll

    Published on 2023-03-26 By POWR

    Online poll widgets give website owners an easy and effective way to keep the people who visit their sites engaged and to gather useful information about their visitors for marketing purposes.

    With a professional poll on your website, website...

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    Reactive & Proactive Customer Care: The Secret To Beat Silent Churn

    Published on 2023-02-17 By Joy D'Cruz

    Customer churn is the Achilles heel of customer loyalty. It’s a silent killer that costs your business dearly in revenue and customer satisfaction. 

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    Which Survey App Is Best?

    Published on 2023-02-12 By POWR

    A survey app is a great addition to any website.

    It’s an effective lead generator, and it efficiently collects quality user feedback in real-time so you can quickly get insights about your customer’s experiences to improve customer loyalty.

    ...

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    10 Surefire Ways To Identify And Turn Customers Into Brand Advocates

    Published on 2022-12-28 By Mehdi Hussen

    Brand advocacy can drive exponential growth; customer-first organizations automatically create brand advocates. How do they do it? By giving their consumers a seamless experience and building a community of loyal advocates. 

    *Updated 6/25/2024

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    The 8 Best Customer Service Support Tools for SMBs

    Published on 2022-12-26 By Andre Oentoro

    Quick, almost instant responses from customer support teams are critical to engaging today’s busy customers. No one wants to wait for hours to get their issues fixed through emails or wait on hold waiting to talk to customer service for what...

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    How to Keep Customers Coming Back with Follow-Up Automation

    Published on 2022-12-01 By Margo Ovsiienko

    Acquiring new customers is always costly — you spend a lot of time and money to land the first sale.

    *Updated 7/10/2024

    Once you make this investment and people start buying, how discouraging it can be to see them go after the first purchase....

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    How to Keep Your Black Friday Customers After the Big Day

    Published on 2022-11-21 By Yauhen Zarumba

    A lot of work goes into capturing new search traffic leading up to Black Friday, but how do you keep your newly gained customers once the big event is over? Let's discuss customer retention.

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