While there’s no replacing the value of your live support agents, customer self-service drives critical, high-demand customer experience improvements.

Online poll widgets give website owners an easy and effective way to keep the people who visit their sites engaged and to gather useful information about their visitors for marketing purposes.

With a professional poll on your website, website...

Brand advocacy can drive exponential growth; customer-first organizations automatically create brand advocates. How do they do it? By giving their consumers a seamless experience and building a community of loyal advocates. 

Quick, almost instant responses from customer support teams are critical to engaging today’s busy customers. No one wants to wait for hours to get their issues fixed through emails or wait on hold waiting to talk to customer service for what...

Acquiring new customers is always costly — you spend a lot of time and money to land the first sale.

Once you make this investment and people start buying, how discouraging it can be to see them go after the first purchase. When it happens,...

There is no comparison between the cost of losing a single consumer and the cost of converting them. And if you’re not careful, customers will slip through your fingers. How can you avoid this? By establishing an effective customer retention...

You’d rather patronize a business if a friend or a family member recommends it. right? Social proof works the same way – a brand is more credible when someone you personally know has tried it and likes it.

Your customers may not be perfect, but don’t forget, the Customer is King. Hence their demand for the royal treatment. But, how do you do that? Let's learn.