The 7 Best Customer Service Support Tools for SMBs in 2023
Quick, almost instant responses from customer support teams are critical to engaging today’s busy customers. No one wants to wait for hours to get their issues fixed through emails or wait on hold waiting to talk to customer service for what...
How to Keep Customers Coming Back with Follow-Up Automation
Acquiring new customers is always costly — you spend a lot of time and money to land the first sale.
Once you make this investment and people start buying, how discouraging it can be to see them go after the first purchase. When it happens,...
Use These 6 Tips to Make the Most Out of Customer Feedback
It is difficult to find any company that doesn’t have some form of the claim “we value our customers.”
Rightly so. Customers are essential drivers of growth. It is no longer enough to create a great product or service. Businesses also need to...
6 Tips to Effectively Use Video Chat to Boost Online Customer Service
How Live Chat Support Can Be Used For a Great Customer Experience
In the current time, the success rate of a business depends on countless factors. One of those significant factors is customer experience. No matter what kind of business you are running, customer experience is a critical factor. Why?