customer loyalty

    Use These 6 Tips to Make the Most Out of Customer Feedback

    It is difficult to find any company that doesn’t have some form of the claim “we value our customers.”

    Rightly so. Customers are essential drivers of growth. It is no longer enough to create a great product or service. Businesses also need to...

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    5 Tips to Turn Negative Reviews Into Strategic Advantages

    It’s a little daunting how much power customers can wield over small businesses with nothing more than a seething 1-star review. How you respond to negative reviews can change everything.

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    6 Tips to Effectively Use Video Chat to Boost Online Customer Service

    Let’s say, you want to offer a streamlined way for your customers to connect with your customer service team. You come across video chat and seem to be fascinated about how effortless it’ll be for your team to positively impact customer...

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    How Live Chat Support Can Be Used For a Great Customer Experience

    In the current time, the success rate of a business depends on countless factors.

    One of those significant factors is customer experience.

    No matter what kind of business you are running, customer experience is a critical factor. Why? 

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    5 Ways to Boost Customers’ Loyalty with Post-Purchase Experiences

    1. What is the post-purchase experience?

    Post-purchase experience refers to customers’ behavior after they purchased the product. 

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    5 Steps to Making Customer Testimonials More Effective

    Social proof is a well-known marketing strategy that is withstanding the test of time and is one of the staples of digital marketing too. Testimonials are an indispensable aspect of social proof, and adding them next to your products can ...

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    Digital Accessibility: Is Your Customer Support Accessible?

    No matter what industry or niche a business operates in, its reputation is only as good as the customer service it provides. Answering questions and providing after-sales service to buyers helps them be more confident when doing business with...

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    Automating Customer Service: The Right Way

    The quality of customer service is a good indicator of the general health of any organization.

    A brand is unlikely to be prosperous in the long run if it does not cherish its consumers and tries to learn what they are searching for.

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    12 Skillful Tips to Use After Holiday Sales to Keep Customers Shopping

    A holiday sale can make a huge boost to a company’s bottom line. People are actively looking to shop during these holiday season. But once the holiday season ends, how do you keep customers shopping?

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    15 Customer Touchpoints That Will Optimize Your Customer Loyalty

    Customer loyalty is the holy grail of business because nothing drives future investments like customers who are loyal to you. Loyal customers are less price-sensitive, spend more, and tell their friends about your business.

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    How to Help Your SMB Clients Optimize Their Customer Engagement

    According to a recent State of the Connected Customer report by Salesforce, 83% of customers expect immediate engagement when they get in touch with a business. Even after the purchase process is complete, customers expect instant...

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    How to Inspire Customers to Create UGC About Your Products

    High-quality User Generated Content (UGC) is the holy grail of social media marketing. Similar to positive product reviews, organic content from your customers can convince potential buyers better than paid advertisements.

    Content from your...

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    9 Ways to Increase Customer Loyalty and Improve Sales

    Customer loyalty is one of the greatest accomplishments that a business can achieve. Turning a prospect into an advocate of your business by using your retention strategies or loyalty marketing is a great and fulfilling process.

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    5 Reasons Visitors Aren't Signing Up for Your Newsletter

    As a business owner, building an email list is incredibly important because it can help you collect more leads and it also allows you to build a better relationship with prospects and customers.

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    7 Tips To Handle Customer Complaints Effectively

    Are you tired of receiving complaints? When left unattended, they lead to long negative reviews impacting your future sales. Hence, it’s crucial to keep your current customer base content along with landing new customers. 

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