Quick, almost instant responses from customer support teams are critical to engaging today’s busy customers. No one wants to wait for hours to get their issues fixed through emails or wait on hold waiting to talk to customer service for what...

Acquiring new customers is always costly — you spend a lot of time and money to land the first sale.

*Updated 7/10/2024

Once you make this investment and people start buying, how discouraging it can be to see them go after the first purchase....

There is no comparison between the cost of losing a single consumer and the cost of converting them. And if you’re not careful, customers will slip through your fingers. How can you avoid this? By establishing an effective customer retention...

You’d rather patronize a business if a friend or a family member recommends it. right? Social proof works the same way – a brand is more credible when someone you personally know has tried it and likes it.

Your customers may not be perfect, but don’t forget, the Customer is King. Hence their demand for the royal treatment. But, how do you do that? Let's learn.

It is difficult to find any company that doesn’t have some form of the claim “we value our customers.”

Rightly so. Customers are essential drivers of growth. It is no longer enough to create a great product or service. Businesses also need to...

It’s a little daunting how much power customers can wield over small businesses with nothing more than a seething 1-star review. How you respond to negative reviews can change everything.

In the current time, the success rate of a business depends on countless factors.

One of those significant factors is customer experience. No matter what kind of business you are running, customer experience is a critical factor. Why? 

1. What is the post-purchase experience?

Post-purchase experience refers to customers’ behavior after they purchased the product. 

The quality of customer service is a good indicator of the general health of any organization.

A brand is unlikely to be prosperous in the long run if it does not cherish its consumers and tries to learn what they are searching for.