What Is UX in Digital Marketing and How Does It Work?

Published: | By Kevin Dam

User experience (UX) creates products and services that provide users with meaningful and relevant experiences. In digital marketing, it can significantly impact the brand's success.

This article will discuss user experience in digital marketing, its importance and some tips to improve user experience for online marketing success.



Understanding the Basics of User Experience (UX)

What Is UX?

User experience (UX) is the complete journey a person goes through while using a product, including their direct interactions, how it fits into their overall task-completion process, and the steps before and after using the product.

It is not just about the user interface (UI), the visual and interactive part of the product. It also includes other elements such as content relevance, ease of use, and how the product fits into the user's workflow.

When owning a website, you have to get into user experience, as 88% of online consumers are less likely to revisit the website after a bad experience. A good user experience focuses on meeting the customer's exact needs without fuss or bother.

It goes beyond providing what users want and aims to provide meaningful and relevant experiences. User experience can be applied to websites, mobile apps, wearable technology and other products and services.

What Are the Key Elements of UX?

User experience encompasses various elements, such as:

  • Usability

Usability is all about making sure that a digital product or content is easily navigable and functional. It focuses on creating an efficient and user-friendly interface that users can interact with seamlessly.

  • Accessibility

Accessibility ensures that digital products are usable by people of all abilities by making sure that the content is compatible with screen readers, providing keyboard navigation options, and using appropriate color contrast for visually impaired users.

  • Design

Design involves creating visually appealing and user-friendly interfaces. It includes aspects such as layout, color scheme, typography, and graphics to make the product aesthetically pleasing and easy to use.



We will discuss this more in the succeeding section: How to Improve UX Design in Digital Marketing.

  • Functionality

Functionality is the features and capabilities of a digital product that enable users to accomplish their goals. It includes interactive elements, form validation, error handling, and smooth performance.

  • Content Quality

Along with the above elements, providing high-quality content is crucial for a positive user experience.

Valuable, relevant and engaging content helps to keep users interested and engaged in the product or service. It includes clear and concise writing, visual storytelling, and appropriate use of multimedia elements.

Now that we've established what user experience is, let's explore how it relates to digital marketing.

User Experience and Digital Marketing 



Digital marketing is about promoting brands and products using the internet and other digital platforms.

It involves leveraging digital technologies like desktop computers, mobile phones, and social media platforms to connect with potential customers and provide personalized experiences. 

As for any digital marketer, it is a primary goal to provide a positive user experience.

It impacts how users perceive your brand and what you offer. By giving a seamless and enjoyable experience, customers are more likely to be retained and encouraged to revisit the website. 

Additionally, consider bringing a skilled UX designer on board to ensure that your digital marketing initiatives are backed by expert insights and user-centric design principles, ultimately leading to enhanced user experiences.

To enhance your user experience efforts, consider tapping into the expertise of UX research agencies.

These specialists conduct thorough analysis and research on user behaviors, preferences, and digital platform interactions.

Therefore, it's wise to explore and engage with a reputable list of user experience research companies to elevate your digital marketing endeavors to the next level.

UX greatly impacts conversion. Poor UX can drop conversion rates significantly, while a better one can increase conversion by up to 200%. Users will likely convert into customers When they find websites easy to navigate, locate needed information, and complete actions.

Example of UX in Digital Marketing 

Digital marketing encompasses a vast range of tactics and channels that businesses use to reach their target audience. It includes content marketing, SEO, pay-per-click (PPC), social media marketing, email marketing and affiliate marketing – all of which UX can be applied.  

Read more about SEO and PPC.

E-commerce Website - Amazon

Amazon, one of the world's largest e-commerce platforms, strongly emphasizes user experience to drive sales and customer loyalty. Here are a few key UX elements on Amazon:

  • Personalized Recommendations: Amazon uses machine learning algorithms to provide personalized product recommendations based on the user's purchase history. It enhances the user experience by making it easier for customers to discover products they might be interested in.
  • Efficient Search and Filters: Amazon's search functionality is highly efficient, allowing users to quickly find products using keywords, filters, and sorting options. It reduces the time and effort required to locate items.
  • User Reviews and Ratings: Detailed user reviews and product ratings provide valuable information to potential buyers, helping them make informed decisions. This transparency in user feedback contributes to a positive shopping experience.
  • One-Click Ordering: Amazon pioneered the "One-Click Ordering" feature, streamlining the checkout process and making it incredibly easy for returning customers to complete purchases.



The Importance of UX in the Digital Marketing Landscape 

"Without a user experience, there is no digital marketing." - This statement speaks volumes about the significance of User Experience (UX) in digital marketing.

In today's highly competitive online landscape, creating a positive user experience has become essential for businesses to succeed and thrive. Here's how UX impacts digital marketing and its role in achieving marketing objectives:

1. UX determines first impressions

When users interact with your brand's app or visit your website, their initial experience will shape their perception of your business. A positive UX can leave a lasting impression on users, encouraging them to explore further and engage with your digital marketing content or campaign.



2. UX enhances user engagement

A positive UX design makes it easier for users to interact with your digital marketing content. It creates a seamless and intuitive experience that keeps users interested and encourages them to explore more of what your brand has to offer.

3. UX improves brand perception

A positive user experience helps build a strong brand reputation. When users have a good experience with your digital marketing content, they are more likely to remember your brand favorably and even recommend it to others.

4. UX boosts customer retention

When users have a good experience with your brand, they are more likely to keep connected and engage with your products or services again in the future.

5. UX increases conversion rates

As mentioned above, a better UX can increase conversion up to 200% compared to a website with poor UX.

The better experience the user has, the more likely they will become customers. UX principles like visible CTAs, clear navigation menus and good website speed lead to an increase in conversion rate.

6. UX decreases bounce rates

Bounce rate is the percentage of users that leave a website after viewing a single page.

A positive UX can reduce bounce rates by providing a seamless and enjoyable experience that keeps users coming back and engaged on your digital platforms. 

7. UX improves search engine rankings

When potential customer finds a website that meets their needs, they are more likely to browse more on the website or perform a desired action.

High click-through rates with a low bounce rate will likely rank higher as Google's algorithm promotes websites that meet the search intent of web browsers and fulfil their needs.

8. UX contributes to online lead and sales

As positive UX convert more leads, it can ultimately lead to higher sales. Users who have a good experience with your digital marketing content are more likely to become loyal customers and make repeat purchases.

Read more about digital marketing for startups.

How to Improve UX Design in Digital Marketing 

UX design is creating products that provide relevant and meaningful experiences to users. It involves acquiring and integrating the product, including aspects of branding, design, usability, and function. 

UX design enhances user experience and drives conversions by imposing a good first impression and meeting and retaining users' expectations.

To do this, here are several practical strategies to level up a certain website or things a marketer can work on to improve the UX of the landing page/website for digital marketing success.



  • Making it easy to navigate 

Easy navigation is a crucial element of a successful UX design. It includes having clear and concise menu options, a search function, and well-organized content to provide users with an intuitive navigation system.

They can easily find the information or products they are looking for, leading to a positive user experience.

  • Optimizing for mobile

By 2023, there will be a forecasted 7.33 billion mobile users, so optimizing your digital marketing for these users is essential. More than 29% of global users purchase through their mobile devices.

Use a design that adjusts the content and layout according to the screen size. Also, make sure your campaign is mobile-friendly and social media content looks good on mobile screens. 

  • Improving page speed 



The website's average page speed is 3.21 seconds. However, 47% of customers expect them to load in 2 seconds or less, or they will leave the site. Some tips for improving page speed include:

  1. Reducing file size by compressing images and videos.
  2. Minifying code and using browser caching to improve loading time.
  3. Simplifying website design to reduce the number of HTTP requests.
  • Enhancing website responsiveness

A responsive web design displays and functions seamlessly from desktop computers to smartphones. It ensures that users have a consistent experience no matter their device, making it easier for them to access and find what they're looking for.

Some features of a responsive site that improve UX include pages and content that adjust to different screen sizes, images, videos, and other media that are optimized for different devices, menu options and buttons that are easy to tap or click on smaller screens.

  • Test your UX design

The key to making the most out of user experience in digital marketing is testing.

You can do usability testing sessions, A/B testing, and gathering user feedback to identify areas for improvement and make necessary changes to your UX over time.

Additionally, session replay allows you to visually review user interactions, providing valuable insights into user behavior and aiding your UX design over time.

Conclusion: Prioritizing UX Is a Necessity for Online Marketing Success

As we continuously navigate the ever-changing digital marketing landscape, it is essential to prioritize user experience and continuously improve it.

Doing so improves conversion rates, bounce rates, and search engine rankings, where businesses can stay competitive and ensure long-term success in the online world.

So, let's take action and prioritize UX design in our digital marketing efforts for a more successful and customer-centric approach.

Author Bio

Kevin is the CEO and founder of Aemorph. A seasoned entrepreneur and digital marketing expert. Kevin started in digital marketing, specializing in Search Engine Optimisation since 2010, and is helping Finance, Insurance, E-commerce, Medical, B2B, and SaaS companies.

Kevin is also a certified adult educator in Singapore, delivering high-quality, relevant, and easy-to-implement training to ensure learners can get immediate results and build upon their knowledge. He's currently building Mint Superteams with a mission to train 1 million people and place them into companies.


Share this Article: