Social Media Analytics: Measuring Success and Refining Your Strategy


Published: | By Valentine Okoronkwo

Did you know that 93% of marketers believe that their social media marketing efforts have been effective?

This is because they've seen tangible results in terms of engagement, brand awareness, and website traffic.

However, the success stories of these marketers don't change the fact that not all business owners or marketers know how to measure the success of their marketing efforts. This is simply because of the constant change in the social media industry.

Despite the change, it's important that you understand how social media analytics work. This will help you improve ROI, stay ahead of your competitors, and increase your brand awareness.


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In this article, we'll talk about the importance of social media analytics, the types of social media analytics, and how to measure the success of a social media strategy. But before we delve into all this, let's define social media analytics.

What Is Social Media Analytics?


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Social media analytics involves gathering and analyzing data and reports from social media in order to make informed business decisions.

The application of AI in social media allows for the analysis of unprecedented amounts of data, such as customer reviews and feedback on your product or services, new followers, shares, mentions, and so on.

Why Is Social Media Analytics Important?


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Social media analytics helps marketers or business owners understand how well their content resonates with their audience. It also helps them know their competitors and create a better social media marketing strategy. Below are reasons why social media analytics is important:

1. Improve ROI

Social media analytics helps to show if your marketing campaign is doing well and generating new sales. Every share, like, or retweet is aimed at generating ROI.

But if you don't notice any increase, you'll have to change your strategy. To know if your new campaign is doing well, you'll have to monitor your audience engagement and conversion rate optimization.

2. Identify market trends

You can use social media analytics to find out about upcoming trends in the industry. Some of the upcoming trends that can be identified by social media analytics are:

  • Content that resonates more with your audience
  • Ads that interest your audience
  • Which social media platforms are performing more than the others
  • Rising products or social media influencers in your industry
  • The topics your audience is more interested in

With this information, you can make more strategic decisions on the posts and topics you can share with your audience.

3. Brand sentiments

Social media analytics helps you identify how people feel about your brand. This will include both negative and positive feelings. With this information, you'll be able to figure out ways you can appeal to unsatisfied customers.

Additionally, social media analytics gives you insight into the questions your audience is asking about a particular brand or product.

These questions may be ones you haven't considered before, but now you can pay attention to them.

4. Refine social media marketing strategy

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With social media analytics, you can find out which social media marketing strategy is working more than the others. This will help you know which strategies to pay more attention to, limiting the amount of money spent on different strategies.

5. Improve value perception

Social media analytics will help you find out how valuable your brand is to your audience. It will help you answer questions like:

  • Does my audience think my brand meets their needs?
  • Does my audience think my brand or product should be used?

Once these questions are answered, you'll have an idea why your audience isn't willing to patronize your brand or stay committed to it. This will help you know what strategies you can use to showcase the value your brand or products offer.

What Are The Types Of Social Media Analytics?


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To effectively refine your strategy and measure social media success, you'll have to measure various social media analytics. Some of these analytics include:

1. Sentiment analysis

This analysis will help you track brand sentiments. You'll get to understand how users feel about your brand and the keywords and topics that resonate more with them. 

Sentiment analysis also helps you identify relevant influencers with whom to partner. To measure brand sentiment, you can use social listening tools like Google Alert or Buffer.

Social media analytics leverages machine learning algorithms to extract valuable insights from the vast data generated on social media platforms. By processing textual and visual content, machine learning algorithms can categorize, classify, and quantify user sentiments.

2. Influencer analysis

This analysis is important to your brand or business in order to increase your ROI. Conducting an influencer analysis will give you an idea of which influencer works best for your target audience.

Some data you can pay attention to include:

  • The number of followers the influence has, their audience age, size, and gender
  • The volume of traffic the influencer posts receives, comments, and shares
  • The number of posts made consequently by the influencer

3. Audience analytics

Audience analytics will give you an idea of the region where your content is performing more. It will also help you know if your content is solving the problems of your audience and the possible questions to answer.

If your content is performing more in a region outside your target audience, you'll have to adjust your strategy to attract prospective clients.

4.  Paid social analytics

You wouldn't want to spend money on social media posts and not generate revenue. So, to get more results, you'll have to pay attention to your paid social analytics. Some analytics you can track include:

  • Conversion rate
  • Click-through rate
  • Cost-per-click
  • Cost-per-action
  • Click-through rate
  • Cost-per-engagement
  • Total ad spend
  • Clicks

5. Performance analysis

This analysis will give you an idea of how well your social media marketing strategy is performing. You'll find out if your content is getting reasonable clicks, likes, shares, views, impressions, comments, and shares.

Conducting a competitor analysis will help you know the areas your competitor is doing better in and make necessary improvements. This analysis will give you an idea of the following:

  • How many people are engaging with their post
  • The marketing strategy they are making use of
  • The followers they have
  • How many shares do they have?

How Do You Measure The Success Of A Social Media Strategy?


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In order for you to generate more leads, and increase revenue, you'll need to effectively measure the success of your social media efforts. To do this, you can follow the steps below:

1. Set clear goals

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Setting clear goals is the first step in measuring success. These goals should align with your brand vision and objectives. For a start, you can set simple and easy goals.

For example, your social media goal can be to increase followers.

In this case, you'll have to track the content that resonates more with your audience. Do they share or like your video content more than carousels? Or do you gain more followers when you share a video?

These are questions you'll need to answer once you've set your goal for follower growth.

2. Track user engagement

You can learn about your social media efforts through your user engagement. The number of likes, comments, reshares, or mentions on your post shows how well your content resonates with your audience.

If a particular content resonates more with your audience, that's the best content to pay attention to. For example, you're an e-commerce brand and you're used to posting pictures of your products.

Then one day, you decided to show behind-the-scenes how the pictures were taken and it received several comments, more likes, and reshares. This simply shows that your audience prefers this kind of content more. With this information, you can replay your content strategy.

3. Measure your click-through rate

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Measuring your CTR helps you know if your content is driving traffic to your website. Your click-through rate will inform you of how many clicks your post or ad is getting.

If you notice an increase in your click-through rate, this means that the right audience is seeing your post or ad. Additionally, a high click-through rate shows that your ad is compelling enough to cause your audience to take action.

Take, for instance, you sell subscription boxes and you create a social media ad for it. Your ad will likely attract people who are looking for subscription boxes.

But if your subscription box isn't filled with items your subscribers will like, they won't take any action. If this continues, you'll lose money instead of making money from your ads.

4. Calculate your follower growth

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Don't assume that your social media page is growing because you have new followers.

You'll need to know if these followers interact with your content and if they are your target audience. This is because it's possible to have a large following, but your engagement rate is low.

For example, you own a cosmetic brand and to attract followers to your brand you decided to launch a campaign.

In the first week, you noticed you got 100 followers and as the week went by, your followers kept increasing. This might make you think you made use of the right strategy.

But there's a problem, upon conducting an audience analysis, you realize that your new followers haven't been engaging on your post and they don't fit into your audience. With this newfound information, you can refine your marketing campaign strategy and monitor if there will be some improvement.

5 Best Social Media Analytics Tools


There are various social media analytics tools available on the market. But in this section, we'll list our top five analytic tools.

1. Sprout Social

Sprout Social is a social media management tool that helps with scheduling, engaging, and publishing social media posts. It has an analytics dashboard that shows your paid and organic posts to help decide the best time for publishing content.

Additionally, with Sprout Social, you can measure the success of your social media efforts through its social media analytic tool. You can also make use of its listening tool to conduct sentiment analysis.

Pricing

Free plan. Paid plan starts at $199 per month.

Best For

Large marketing teams.

2. Google Analytics

If you're focused on driving traffic to your website, Google Analytics is the best free tool to check out. It will help you measure various metrics like conversion rate, user demographics, and ROI of your marketing campaigns.

Pricing

Free plan. The premium version starts at $50,000 per year.

Best For

Social media professionals.

3. Buffer

Buffer is a user-friendly tool that helps you schedule posts on various social media platforms, including X (formerly Twitter), Instagram, Facebook, LinkedIn, TikTok and YouTube.

This platform offers an analytic tool that helps to track mentions, likes, and impressions. However, this feature is only for specific platforms.

Pricing

Free plan available. The starting price is $6 per month.

Best For

Solopreneurs and business owners who run their social media platforms.

4. Later

Later is a social media management tool that can be used by small business owners to preview content before posting on social media. This tool doesn't have benchmarking or competitive analysis features.

However, it has a scheduling and analytic feature that includes website clicks, performance analytics, and click-through rates.

Pricing

Free plan. The starter plan price is $16.67.

Best For

Small business owners and solopreneurs who handle their social media.

5. Rival IQ

Rival IQ is a social media tool that offers competitive analysis, social reporting, and SEO tools. 

You can use Rival IQ to customize and schedule reports that can help you drive engagement.  You can also gain insight into a competitor's strategy and spot trends in the industry.

Rival IQ can be used to track success across various social media platforms. It is a good option for brands with various social media platforms.

Pricing

Free plan. The starting price is $239 per month.

Best For

Social media managers.

Go Ahead And Measure Success!

To measure your social media efforts, you'll simply need to use the right tools and methods.

This will give you an idea of how well your business is performing and the areas you should improve.  Your business's success relies on constantly measuring, refining, and analyzing your social media efforts.

If you measure your social media efforts and notice an increase in your ROI, this means you're doing something right. Just stick to your strategy.

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